Refund policy

Returns and refunds
Because our coffee is roasted and prepared to order, we can’t accept returns. Please contact us promptly at kkwilliams7@hotmail.com if your order arrives damaged, incorrect, incomplete, or doesn’t arrive. Include your order number and any helpful photos so we can review the issue and work with our fulfillment partner on an appropriate resolution.

If the issue is due to an error on our end, we’ll work to make it right. For carrier-related issues, such as a lost or delivered-but-not-received package, we’ll review the circumstances and explain the available options. Refunds or replacements are not guaranteed and depend on the details of the case.